Job Summary

Supports the day-to-day functions of business technology systems to support BSE’s customer needs. Works as part of the IT Applications Department to determine how technology can best be used to enable or enhance the employee-owner and customer experience. Identifies, tracks, monitors, and communicates on project-related issues, scope changes, variances and contingencies that occur during projects. Thoroughly tests changes and enhancements along with the integration with all other functional areas. Proactively researches, recommends, and assists in implementation of emerging technologies and/or vendor solutions as they relate to company’s best practices.

Responsibilities

Essential Functions

• Supports the day-to-day functions of systems to support BSE’s business needs.
• Collaborates with business, development, and other analyst teams to write technical and functional documentation to describe program development, logic, coding, and corrections; including end user documentation (training) to describe new or enhanced functionality.
• Reviews, analyzes, modifies, writes and/or executes thorough change request test plans and checklists to ensure that business system changes are working properly, existing processes remain unaffected and the needs of the users are met.
• Works as a team member in various groups to help influence how technology can best be used to enable or enhance business processes and customer experience.
• Identifies, tracks, monitors, and communicates on project-related issues, scope changes, variances and contingencies that occur during projects.
• Provides consultation of intermediate technical expertise in the integrated business applications processes
• Collaborates, leads and directs work effort of vendors (both on and offsite).
• Proactively researches, recommends, and assists in implementation of emerging technologies and/or vendor solutions as they relate to company’s best practices.
• Effectively communicates the systems processes and procedures to the organization.
• Communicates best practices across area of responsibility and participates in continuous improvement of IT processes.
• Builds a sustainable internal/external network that provides access to information and resources.
• Participates, creates, contributes and/or facilitates ongoing training for application functionality / best practice / lunch and learn topic related training in correlation with job duties.
• Adheres to Border States Electric SDLC best practice guidelines and application change management procedure
• Maintains business continuity and disaster recovery test documentation as it relates to the functional area(s).
• Follows security best practices to ensure the safety and integrity of applications.
• Provides input on the development of best practices for the IT organization.
• Provides support by working escalated incidents as part of the IT Help Desk to ensure business operations are not interrupted or delayed and after hours as needed.
• Ensures strong alignment between the business requirements/needs and the application solutions/services.

Non-essential Functions

• Provides vendor performance feedback and validation of expenditures to IT management.
• Participates, creates, contributes and/or facilitates ongoing training for application functionality, best practices and lunch and learn topics.
• Assists department staff with technical issues related to the use of our business applications.
• Performs off-hours support as needed.
• Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• 4 Year STEM Degree or equivalent experience.
• Minimum 3 years of relevant work experience.
• Experience with Ecommerce, accounts payable/receivable processing, sales, marketing, customer service, shipping and receiving, wholesale distribution, EDI, or system/business analysis preferred.
• Experience with an Enterprise Application Platform, such as SAP or Oracle preferred.
• Firm grasp of business processes and systems linkage including experience with integrated systems
• Good working knowledge of PC, Windows, Microsoft Office (Excel, Access, Word and PowerPoint), Internet, and Outlook.

Skills and Abilities

• Excellent interpersonal, written and verbal communication skills.
• Ability to adapt to self-learn new systems and processes.
• Ability to effectively plan, organize, and prioritize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Ability to work effectively independently and in a collaborative, team environment to achieve goals.
• Works seamlessly with others across geographical, functional, and cultural boundaries.
• Consistently demonstrate an eagerness to meet challenges with a self-starting attitude (can-do spirit).
• Accurately assesses and acknowledges own strengths and limitations.
• Executes plans to deliver results.
• Ability to work under pressure to resolve time sensitive issues.
• Demonstrates strong problem-solving skills individually and in group situations.
• Ability to analyze a situation for potential future problems.
• Ability to communicate effectively with a wide range of audiences (technical and non-technical), and in a wide range of settings (e.g., one-on-one, small group, in person, conference calls and via e-mail).
• Able to meet the development demands of a dynamic, growing company.
• Ability to manage or participate in multiple IT projects in parallel.
• Strong functional, communication and organization skills.
• Ability to effectively meet deadlines and milestones as well as provide timely updates.
• Ability to foster teamwork in a fast-paced project environment.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Frequently
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.